I highlight four projects. Two most recent and two of my all time favorites.
2021-2023
This project introduced a bulk email messaging feature, enabling communication and engagement with multiple participants within a research orgs participant CMS.
Empowering research admins and operations managers, this project introduced key metrics to provide actionable insights, optimize workflows, and enhance research efficiency.
2016-2019
Mapping the security experience at USAA across 5 channels to uncovered gaps, streamlined processes, fostered cross-team collaboration, and lay the groundwork for enhancing member authentication and access.
Redesigning USAA’s legacy login experience while introducing Multi-factor streamlined authentication methods and enhanced security experience.
Below, you’ll find a snapshot of my work history, highlighting the companies I’ve worked with, the environments I’ve navigated, and the projects I’ve contributed to. Click through to learn more about each organization and explore detailed case studies of my work.
Across my career, I've been fortunate to contribute to the success of several organizations, bringing impactful design solutions to the forefront. Explore snapshots of my roles at key companies, each accompanied by a brief overview of the organization and my responsibilities. Dive deeper into the projects that shaped my experiences at each organization.
User Interviews helps teams quickly connect with customers and users to uncover valuable insights.
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As a Senior Product Designer, I led design efforts to enhance enterprise admin experiences, refining permissions, access, and role structures for large research teams, enabling them to expand their ability to conduct research projects more efficiently.
Good Sam, Good Sam, a Camping World subsidiary, provides products and services for the RV lifestyle.
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As a Senior Designer, I led UX initiatives across Good Sam’s digital products, while driving design process improvements, stakeholder collaboration, and research integration. I also worked to mature and strengthen the design team and internal design culture.
USAA provides financial and insurance services to military members and their families.
As an Experience Designer, I played a key role in improving member access and digital security experiences for USAA, a financial institution serving the armed forces, veterans, and their families. Optimizing security while maintaining a seamless user experience posed unique challenges, requiring a balance of usability, compliance, and trust.
Spun out of Dell’s Digital Innovation Lab in 2013, Predictive Science was a big data startup helping Fortune 1000 marketers optimize ROI through algorithmic insights.
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As one of two UX/UI designers, I crafted data-driven, user-friendly experiences and collaborated with leadership on marketing and executive-level assets.
‍*Note: Startup no longer exists 🫣
Early in my career, I had the honor of apprenticing as a Product Designer at Funsize, a small but talented mobile product design agency in its early days. Working with some of Austin’s best mobile product designers, I gained hands-on experience in mobile product design while also getting exposure to  business operations in a startup environment. Grateful to the Funsize team for giving me my first break in design.
*I still have some artifacts from those early days. I was able to be a part of some pretty interesting projects. If you are interested in hearing about them, hit me up and lets chat.
The last nine years of my military service, I served on the battalion staff of the 607th Military Police Battalion. Throughout this period, I gained exposure to and became proficient in the Army Design Methodology (ADM) and the Military Decision Making Process (MDMP). These processes, rooted in design thinking, aimed to assist battlefield leaders in collectively crafting solutions through a blend of critical and creative thinking.
Military Design Thinking
